Privacy Policy
Last updated: June 2026
Total Team Solutions Pty Ltd (ABN 89 686 034 542, ACN 686 034 542) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
When you request a quote or otherwise interact with our website, we may collect:
- Your name, phone number, and email address
- Pickup and destination addresses or suburbs
- Details about your move (property type, move date, access details, items requiring special handling)
- Any additional information you choose to provide in your enquiry
2. How We Collect Information
We collect personal information directly from you when you submit a quote request through our website form, contact us by email or phone, or otherwise communicate with us.
3. How We Use Your Information
We use the information you provide to:
- Prepare and provide you with a removalist quote
- Match you with a suitable removalist partner in our network
- Communicate with you about your enquiry or booking
- Improve our services and respond to customer enquiries
4. Disclosure to Third Parties
To provide our brokerage service, we share relevant move details with removalist companies in our partner network for the purpose of preparing your quote and fulfilling your booking. We do not sell your personal information to third parties for marketing purposes.
Our partner removalists are independent contractors and are required to handle any personal information shared with them responsibly and only for the purpose of completing your move.
5. Data Storage and Security
Quote and booking information submitted through our website is stored using Google Forms and Google Sheets, which are subject to Google's own security and privacy practices. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
6. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at info@totalteamsolutions.com.au.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first at the email above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Total Team Solutions Pty Ltd
ABN: 89 686 034 542 · ACN: 686 034 542
Email: info@totalteamsolutions.com.au